Privacy policy
Version 2 · In effect November 1, 2026
The short version.
- Your jobs, plans, prices and customer details are yours. Other ALDAS users can't see them, and we don't sell or rent anyone's information.
- Your saved work is stored in Canada.
- We collect what ALDAS needs to work: your sign-in email, the jobs and price list you save, and the plans you upload.
- No ads, no tracking cookies and no analytics.
- If a security problem puts your information at real risk, we tell you.
- You can delete your account and everything in it from the app at any time. To see, fix or get a copy of what we hold, email contact@upgraid.ca.
Who we are
ALDAS is a flooring takeoff and quoting app made by Upgraid Business Solutions in Kelowna, British Columbia ("we", "us"). This policy covers the ALDAS app, the aldas.ca website and the early access list.
We follow British Columbia's Personal Information Protection Act, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the other Canadian privacy laws that apply to us.
Privacy Officer
Our Privacy Officer is responsible for how ALDAS handles personal information, and answers privacy questions, requests and complaints.
Email: contact@upgraid.ca (put "Privacy" in the subject line)
What we collect, and why
| What | Why |
|---|---|
| Early access sign-ups: your email, and if you choose to give them, your trade, your town and whether you want news emails | To invite you and help you get set up, and to send news only if you ticked that box |
| Your account: your email and password. The password is stored scrambled (hashed), so nobody can read it, us included. | So you can sign in and your work follows you between devices |
| What you save in ALDAS: jobs, rooms and measurements, customer names, addresses, phone numbers and emails you type in, your price list, business details, settings and logo | To show, calculate, sync and back up your work |
| Plans you upload: a picture of each plan page, or the lines of a CAD drawing | So the plan is there when you open the job on another device. For a PDF or photo we keep a picture of each page, not the original file. For a CAD drawing (DXF) we keep its lines with the job. |
| Questions to the built-in assistant: your question, the earlier messages in that chat, and a short note about where you are in the app (which tab is open, whether a plan and scale are set, how many rooms) | To answer your question. See The assistant below. We also count how many questions each account asks per day, to keep the assistant from being overused. That count is kept for 30 days. |
| Technical logs: your IP address, browser and device type, the time of a request and whether it worked | To keep ALDAS running, find problems and protect it from misuse |
We don't look at your jobs or customer details unless you ask us to for support, we need to in order to fix a problem or keep ALDAS secure, or the law requires it. We don't use your prices or your customers' information for anything other than running ALDAS for you.
Your customers' information
When you add a customer's name, address, phone number, email, job details or plans to ALDAS, you decide what goes in and what it's for. We store and process it only to run ALDAS for you, the same way your accounting software or email provider does. In privacy terms, you're the organization in control of that information and we're your service provider.
- We don't contact your customers, sell their information or use it for our own marketing.
- Your customers' information is stored in Canada and is never sent to the assistant unless you type it into a question.
- If we learn of a security breach that affects it, we'll tell you without delay and give you the details you need to look after your customers.
- If one of your customers contacts us about their information, we'll pass the request to you and help you answer it.
- When your account closes, we delete it along with the rest of your account.
You're responsible for having a good reason to collect your customers' information and for telling them how you handle it, as you would on paper. Our Terms of use set out these promises as part of our agreement with you.
Where your information is stored, and who helps us
Your account, jobs, price list and uploaded plans are stored in Canada, in our database provider's Montreal data centre. A few things are handled outside Canada, as the table shows.
| Provider | What they do | Where |
|---|---|---|
| Supabase | Sign-in, the database and plan storage | Canada (Montreal) |
| Email delivery | Account emails, like password resets. These go through Supabase's email service, or an email delivery provider we name here if we add one. | May be outside Canada, usually the United States |
| Cloudflare | Hosting the app and website, and passing assistant questions along | A worldwide network. Your connection may pass through servers outside Canada. |
| Anthropic | The AI model that writes the assistant's answers | United States |
These providers handle your information only to provide their service to us, under agreements that require them to protect it. Some of their staff may reach their systems from outside Canada to keep them running. Information handled outside Canada is subject to the laws of that country, and its courts, police and national security agencies may be able to get access to it.
The app and website use no third-party fonts, trackers or analytics, so loading a page doesn't share your details with anyone else.
The assistant
When you ask the built-in assistant a question, we send your question, the earlier messages in that chat and the short note about where you are in the app to Anthropic, the company that makes the Claude AI model. We don't send your jobs, prices, plans or customer list.
Anything you type into a question does get sent, so please leave out customer names, addresses and phone numbers. Under its standard terms for business customers, Anthropic doesn't use this information to train its models, and deletes it within 30 days unless it needs to keep it longer to deal with misuse or because the law requires it.
Storage on your device
ALDAS keeps your sign-in and a copy of your work in your browser's storage on your device, so it opens fast and works with no signal. That copy stays on the device until you sign out or clear your browser data. Signing out removes it once everything has uploaded, and you can choose to erase it even if something hasn't. On a shared computer, sign out when you're done, and keep your phone or tablet locked.
We don't use advertising or tracking cookies, and we don't run ads or analytics. If that ever changes, we'll update this policy first.
Who we share it with
We never sell or rent your information. We share it only:
- with the providers listed above, to run ALDAS;
- when the law requires it, such as a court order; or
- if ALDAS is sold or transferred to another business. The new owner would have to keep protecting your information as this policy describes, and we'd tell you first.
How long we keep it
- Your account and saved work: while your account is open. Delete a job and it's gone from your account and every device the next time they sync.
- When an account closes: deleting your account in the app removes your sign-in, jobs, price list, settings and plans right away. If you ask us by email, we delete them within 30 days of your request. Any backup copies are cleared within 30 days of the deletion.
- Technical logs: kept by our providers for a limited time to run and protect the service, then deleted on their schedule. Some logs, such as sign-in records, may be kept longer for security and may be processed outside Canada.
- Early access sign-ups: until you're set up with an account or ask us to remove you. If you ticked the news box, until you unsubscribe.
Keeping it safe
- Everything travels over encrypted connections, and our database and file storage are encrypted on our provider's servers.
- Each account's jobs, prices and plans are locked to that account by rules in the database itself, so other users can't see them, even if they tried to get around the app.
- Uploaded plans are kept in private storage. There are no public links to them.
- Accounts are by invitation only. Passwords are stored hashed, and you can change yours in the app.
- Job files from other people are cleaned when they open, to block harmful content, and the app only runs its own code.
- Only the person who runs ALDAS has administrator access to our systems.
No system is perfect. Keep your password to yourself, and tell us right away at contact@upgraid.ca if you think someone else has got into your account.
If something goes wrong
If we learn of a security breach that affects your information, we'll act right away to contain it. If it creates a real risk of significant harm to you, we'll tell you as soon as we can and report it to the Office of the Privacy Commissioner of Canada and any other regulator that requires it. If it affects your customers' information, we'll tell you without delay and give you the details you need to look after them. We keep a record of every security breach for at least two years.
Your choices and rights
- See what we hold about you, and get a copy. You can also download everything yourself anytime with Jobs › Back up all jobs and prices, which saves your jobs, plan pictures and price list in one file.
- Correct anything that's wrong.
- Delete your account and everything in it: Jobs › Delete my account in the app, or email us.
- Stop news emails anytime with the unsubscribe link in the email, or by emailing us.
- Withdraw your consent, knowing that ALDAS can't run your account without the information it needs.
Email contact@upgraid.ca and we'll reply within 30 days. We may ask you to confirm who you are before we share or change anything. If you're the customer of an installer who uses ALDAS, contact that installer first, since they decide what's kept about you. We'll help them answer.
If you're not happy with how we handle a request or complaint, please tell our Privacy Officer first so we can try to put it right. You can also contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
Emails
We only send news and offers if you ticked the box to get them. Every one names us, includes our contact details and has an unsubscribe link, and we act on an unsubscribe within 10 business days. We'll still send emails you need, like password resets and important notices about your account or this policy.
Children
ALDAS is a business tool for adults. You need to be the age of majority where you live to have an account, and we don't knowingly collect information from children. If you think a child has given us information, email us and we'll delete it.
Changes to this policy
If we change this policy, we'll update the version and date at the top and keep earlier versions available on request. For important changes, we'll tell account holders by email or in the app at least 30 days before they take effect. If we ever want to use your information for a new purpose, we'll ask you first.